Like many companies, Zamperla, specialists in amusement rides design and manufacturing, has been busy reinventing its way of work and how it interacts with customers during the restrictions set by the coronavirus pandemic.
Zamperla’s Care Team has initiated a new solution to support its customers throughout these difficult times. Through advanced technology, Zamperla has reinvented the way it assembles rides, despite the limitations and restrictions of travel caused by the pandemic.
Zamperla’s ride mechanical supervisor, based in the company’s headquarters in Altavilla, is utilising extended collaboration software. The software enables the direct sharing of video, audio and remote augmented reality interactions, as well as document sharing, to provide clear instructions on how to assemble Zamperla rides.
The advanced, remotely communicated instructions, are designed to help customers assembly rides even during social distancing enforcements.