Dollywood Parks & Resorts has been named a 2024 USA Today Top Workplaces USA award winner. 

Dollywood was ranked placed 86th on the national list of organisations with more than 2,500 employees. 

The company was the only one from the theme park industry to make the list.

“The awards we’ve received during the last several years really are humbling,” said Susan Loveday, Dollywood Vice President of Human Resources. 

“We take pride in our host culture, and we seek to provide our team with great benefits that show them we appreciate the work they do to make Dollywood the most unique and welcoming theme park experience in the entire world. 

“When you consider that the results of this award are derived from survey results of our own hosts, it illustrates their belief in our host culture and their pride in the place they work.”

The Top Workplaces program has a 15-year history of surveying more than 20 million employees and recognising the top organisations across 60 markets for regional Top Workplaces awards. 

Winners of the Top Workplaces USA list are chosen based solely on employee feedback gathered through an employee engagement survey. Companies were chosen based on the results of surveys taken over the course of 12 months in 2023.

Dollywood’s award-winning host experience translates directly to the guest experience. In December 2023, Forbes ranked Dollywood Parks & Resorts in the top 1% (#27) or more than 3,000 US brands rated for exemplary customer service. 

Dollywood was the second-highest ranked travel company on the Forbes Best Customer Service 2024 list, placing two spots behind Hawaiian Airlines. The only other theme park in the top 300 was Legoland parks (#179).

Image: Dollywood