Toverland in the Netherlands has been awarded as the most customer-friendly theme park based on a survey conducted by MarketResponse from Utrecht. More than six thousand consumers gave their opinion about 390 companies.
Toverland finished first in the visitor attraction category by MarketResponse. The Dutch theme park was narrowly beaten overall by online supermarket Picnic, which attained a 8.27 score to an 8.26 given to Toverland.
At Toverland, creating magical experiences of happiness is paramount,” says Bart Jaspers, Senior Manager Marketing & Communication.
“It is a great appreciation for our employees that the visitors of Toverland have voted us The Most Customer-Friendly Leisure Company in the Netherlands.
“Of course, we will celebrate that with all colleagues in the coming days.”
Toverland secured a huge rating in the hospitality sector of MarketResponse. Visitors gave between a 9 and a 10 rating. According to the survey, Toverland was commended for its ‘committed staff, child-friendliness, delicious food and the atmospheric ambiance.’
Toverland opened its doors back in 2001 and last year welcomed 1,174,000 visitors.
Image: Toverland
