Walibi Holland has renewed its partnership with accesso Technology Group, a technology solutions provider for attraction sites around the world.
The longstanding theme park in the Netherlands expanded its partnership with accesso in May 2020 in response to the challenges of the Covid-19 pandemic. The venue already had access’s patented virtual queuing solution in place as a premium service option for guests prior to the pandemic.
In the wake of the health crisis, the operator made the decision to implement 100% Virtual Queuing powered by accesso. Visitors to Walibi Holland can leverage what was initially an add-on feature at several rides, through the convenience of their mobile devices.
The 100% Virtual Queuing model played an important role in maintaining the satisfaction and health and safety of guests during the 2020 season. With the renewal of the model, Walibi Holland is set to retain a safe and enjoyable experience for guests.
Ahead of the 2021 season, accesso is to debut an all-new virtual queuing functionality to support its partners. The functionality includes ride sorting by wait time by guests, groups being able to split up and join separate ride queues, operator tools to cater for visitors arriving at the park later in the day, among other features.
Mascha van Till, director of Walibi Holland, commented: “Through our expanded partnership with Accesso over the past year, we’ve seen first-hand the power the right technology can have in regaining traction during such precarious times, especially when that technology has been reimagined to meet the needs and demands of the day.
“The Accesso 100% Virtual Queuing model has allowed us to safely operate at a higher capacity than we originally expected, as it allows us to properly maintain physical distancing. As we continue to navigate new and unique challenges related to the pandemic, we are excited to be extending our virtual queuing agreement with Accesso as we welcome back our treasured guests for another thrilling summer season,” Mascha van Till added.