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Chris Smoje

Do you have a customer service expert working for you?
8 months ago

Do you have a customer service expert working for you?

I’VE been writing for InterPark for some time now. Each article has been on customer service and who would have thought that they could just keep coming!

I’d like to …
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Achieving high standards of guest service – in more ways than one
1 year ago

Achieving high standards of guest service – in more ways than one

IN the last edition of InterPark I wrote about guest expectations. I framed up how to get into the minds of guests and make it easier for frontline teams to …
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Guest service: expectations and standards
1 year ago

Guest service: expectations and standards

I CAN’T believe this is the fifth article already for InterPark! Readers in the northern hemisphere will be eagerly awaiting their summer trading period, while readers in the southern hemisphere …
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Designing total brand experiences at every point of guest contact
2 years ago

Designing total brand experiences at every point of guest contact

Chris Smoje of DIME™ Customer Service looks at the customer experience and the ‘interactions’ with a venue that this involves

THIS article isn’t about customer service versus customer experience. In …
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Creating and leaving positive memories with guests
2 years ago

Creating and leaving positive memories with guests

By  •  Latest News

Chris Smoje of DIME™ Customer Service looks at the importance of creating special memories for guests

MEMORIES come in both positive and negative – and it’s easy to create both. …
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Developing human connections through guest interactions
2 years ago

Developing human connections through guest interactions

WE are seriously in love with the word ‘transaction.’ For starters, it’s printed on the top of every receipt and every point of sale screen. And, when we reflect on …
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